Shipping

Holiday break is here! 

Our shop will rearm open and you can still place orders. Next shipping date will be 13th of August. and then will revert back to weekly Monday packing .

Thank you for your orders it means a lot.

Helen x

I currently do all dyeing, packing, shipping and everything in-between! To keep the show on the road I stick to ......

Packing orders MONDAYS ONLY. These orders are then picked up my Royal Mail on Tuesday. Please note orders placed after 12pm Monday will be sent the following week. 

I will now be shipping on Mondays due to most orders being placed after Thursdays! I hope this means you won't wait as long to receive your orders.

You will receive a dispatch email once the parcels are registered in the Royal Mail system. If you have a dye to order item, please note that this can take up to 3 weeks to be ready for dispatch. 

Shipping costs

I will send all package inside the UK Tracked 48*. This gives you and me a tracking number and we can see where your parcels are in the shipping process. 

I have tried to simplify my shipping rate out side of the UK, please note that at the time of me booking your shipping I will refund any amount over £3 if you have over paid.  Prices are always changing so please do let me know if you think you have over paid.

EU SHIPPING What a ball of yarn ache! (Please note Etsy section, it has proved very effective)

To my valued EU consumers,

From the 1st July 2021, Due to changes around Brexit re VAT, import tax and handling fees to Europe and no clear pathways for smaller businesses to pay on these charges directly to the EU you will have 2 options for purchasing:

1. You can purchase from this website as previously with the clear understanding that all possible VAT, import taxes and handling fees will be paid by you, on your end as per your country's new agreements with the UK.

2. You can email me your order. Please use 'EU Order' in the subject line of your email and clearly state the yarn, colour and quantities you'd like to order.

I will then raise as an invoice in Etsy - a platform that is currently acting as an EU broker for small businesses, charging any VAT, import tax and handling charges upfront at checkout.  You will receive the Etsy invoice for the order with all charges clearly included and will not be charged any extra on receipt in your country. This have proved to be a very effective way of up front costs.

All packages being sent to the EU will have a costume label that will state this. You may still incur a customs charge due to your country’s tax. The Wool Kitchen is not responsible for this cost and is the responsibility of the buyer.   If paying though Etsy please contact them directly they will refund the amount you need to cover the charges as you have already paid it once.

As of the 1st of July 2020, Royal Mail has added a ZONE 3 this covers the US, Canada and Mexico. These new tariffs are not reflected in our shipping cost. All packages to zone 3 will now be sent tracked this is due to the time in which it is taking for deliveries to arrive. That way you will receive your tracking number and be able to see where your yarn currently is. 

Please note that for international orders, the purchaser is responsible for any customs duties or taxes.

*If you want something a little quicker then please contact us and we will see what we can do.